BOOKING CONDITIONS

PRICES
The prices communicated on our website are per rental week. They include all the service costs at the property: water, electricity, gas, pool products (where applicable), garden maintenance. In some cases, the linen is provided, most often it requires a supplement, to be paid directly on site to the owner or his representative. The public prices indicated on our Internet site are susceptible to modification, following computer errors or increase of the owner cost. However, any confirmation of booking made by Villas du Monde is firm and final: the amount of the lease can not be changed.
Our prices include (unless otherwise stated) fees and taxes except tourist tax, water and electricity consumption.
Our prices do not include (unless otherwise stated) telephone use and subscription (if applicable), nor tourist taxes and cancellation insurance (optional). They include, unless not available or otherwise mentioned, the wifi.
In low and middle season, the house heating is never included. The heating of the swimming pools, if any, is never included, except express mention on our site, and in particular in Brittany for the covered swimming pools where it is included. Our price list is communicated by villa, for each rental period. The possible supplements are indicated precisely at the bottom of each villa description published on our site.

RENTAL CHANGE-OVER DAYS, ARRIVAL AND DEPARTURE TIMES
Change-over day : Change-over day is Saturday with the exception of some villas in Corsica which change-over on Sundays and Crete which change-over on Tuesdays and Costa Brava where some change-over on Friday.
Arrival and departure times : You must vacate the accommodation during the morning of the day of departure between 08.00 and 10.00 (unless otherwise stated on the property description) to enable cleaning to be completed prior to the arrival of new guests. Your arrival time should between 17.00 and 19.00 (unless otherwise stated on the property description). Your arrival information which will include directions to the property will be sent to you approximately 14 days before your holiday start date.

ACCOMMODATION CLEANING
You need to leave the villa in the same state of cleanliness as you found it when you arrived. Please be vigilant to check the property is clean on arrival and similarly when you leave. In some instances a final cleaning charge is required, mainly for the larger properties, this is detailed in the notes below the property description and on your confirmation. Occasionally there are other local charges, which are also detailed on the notes section of the villa description and on your confirmation.

PROPERTY DESCRIPTIONS
The vast majority of our properties have been visited at least once by our staff.
The descriptions (as per the law of 16th May 1967) supplied by the owners / agents are accurately transformed into the descriptions on our website. If despite the care taken to ensure accuracy the description is in any way incorrect or misleading due to an omission in the information supplied by the owner / agent Villas du Monde can not be held responsible.
Similarly, as an intermediary, Villas du Monde shall not be responsible for any changes to the rental property or its surroundings which have not been brought to our attention prior to the date of booking or the date of arrival at the property.

ACCOMMODATION USE AND CAPACITY LIMITS
Only the number of adults and children specified on your holiday confirmation are permitted to stay in the property. Should your party exceed the published sleeping capacity or indeed exceed number of adults and children specified on the confirmation you risk being refused access to the property and forfeiting your payment or having to pay a supplementary charge at the discretion of the owner or agent. Local communities expect certain standards of behaviour, you and your party are required to observe them.

ANIMALS
Animals can only be accepted where their presence has been requested and accepted in writing before the holiday. In the event of non compliance the owner reserves the right to refuse entry to the property.

SWIMMING POOLS
For properties with private and shared pools, these are generally available for use from 1 June until 30 September. For holidays beginning mid May or earlier a supplement might be required to pay for early pool activation costs should the owners accept to open the swimming pool. If you are travelling outside the specified dates you must verify whether the pool will be available.

SECURITY DEPOSITS
An obligatory security deposit will be required by the key-holder before you are allowed access to the property. The key-holder has the right to refuse entry to the property if you fail to provide the requisite deposit. The deposit will be returned to you at the latest 10 days after your departure. Deductions will be made from the deposit for any utility charges due or breakages, loss or damage incurred during your stay. Security deposit amounts and payment method are detailed in the notes under each property description and on your confirmation. We recommend that you are vigilant during your stay and report any breakages immediately. You are entirely responsible for returning the villa in the same condition as you found it when you arrived and must have adequate insurance to cover any substantial breakages. Villas du Monde, as an intermediary, does not intervene in any way with security deposits and cannot be held in any way responsible for matters arising from them. In the event of excess damage or disturbance we reserve the right to terminate your stay without any recourse or liability. Occasionally, when detailed on the villa description, further security against damages is required.

CANCELLATION
Any cancellation must be made by registered letter with acknowledgment of receipt: the date of receipt determines the cancellation fee according to the following scale. Your cancellation can be made by phone (01 44 37 48 58) followed by an email, or an email to the addresses of Villas du Monde, listed in your contract. You will receive an acknowledgment of receipt within 48 hours, informing you of it being taken into account.

Prerequisite: In accordance with the regulations, the booking of a villa or a holiday apartment, made online, for fixed dates, which you make freely, on your own initiative on our site is firm and commits you definitively. You do not have the right of withdrawal, whatever the reason. According to European law: ref: European directive n° 2011/83 and judgment of the court of cassation: 1st Civ, 25 November 2010, appeal N° 09-70.833 (France).

As a result and subsequently if you wish to cancel your rental agreement, the cancellation penalties will be as follows:

• If you cancel more than 45 days before your entry into the premises: the cancellation fee will be equal to 30% of your rental amount, plus the booking fees and the amount of insurance cancellation if applicable and whatever the amount paid during your reservation (formula club, classic, or full payment).
• Between 45 and 30 days before your entry on the premises: the expenses of cancellation are equal to 50% of the amount of your rent, plus the booking fees and the amount of the cancellation insurance if applicable.
• Between 30 days and the date of entry into the premises: 100% of the amount of your rental, plus booking fees and the amount of cancellation insurance if applicable.

Note: This compensation scale can be covered in many cases of cancellation by the insurance (cancellation, water damage and fire, damage to property, ...) that you can purchase with our agency, it is optional and its cost is calculated according to the amount of your rent.

VILLAS DU MONDE : TRANSPARENT PROXY
Villas du Monde acts as a transparent proxy for local agencies in the countries in which properties are supplied in Europe (France, Italy, Spain, Portugal, Greece, Croatia) and countries outside the EEC (Indonesia, Africa, Caribbean etc). All the prices are in Euros, including the rentals, charges and local taxes. The prices shown do not include any additional services other than the property rental as shown on the website. Rental contracts made in these countries are always made in the name of Villas du Monde.

IF YOU HAVE A COMPLAINT
If you wish to make a complaint about the substantial qualities of your rental, you should contact the owner / manager and / or correspondent on site.

In case of dispute, you must also inform us by telephone within 72 hours of your arrival. To be taken into consideration, this complaint must imperatively be followed by a registered letter with acknowledgment of receipt sent within 4 days of your arrival. After this period (maximum of 6 days) no complaint will be considered. This complaint will be immediately forwarded to the correspondent or local owner and we will inform you of its response. In the absence of a solution, the only competent court is that of the province of Alicante, Spain, whatever the reason for the dispute. Villas du Monde acting in the name and on behalf of the owners, its liability can only be incurred on the sole hypothesis that it voluntarily (and) mistakenly transcribes inaccurate information that would substantially change the reality of the holiday rental property proposed.