Can you contact us by telephone or email? up
Yes by telephone or email. By telephone from 9h30 to 19h (French time) free of charge using the free phone number 0800 800 565 (in France) and 00 33 800 800 565 outside France. By email on email@example.com.
Is the availability on the website up to date? up
Our availability is updated regularly but it is impossible to provide live availability. However we estimate that our availability is around 90% accurate so you can go ahead and book online with a high level of certainty. If you prefer to be 100% email on firstname.lastname@example.org or call on 00 33 800 800 565. Do be careful as availability changes everyday and a property showing available on Monday morning may be booked by Monday evening!
Can I place an option? up
Email the option dates and villa, chalet or apartment you would like to email@example.com Villas du Monde / Villas Worldwide are not owners of the properties : we need to correspond with the owner or agent.
Do you offer cancellation insurance and public liability protection? up
Yes and it is strongly recommended that you take it though not obligatory. Follow the link to see the details.
Can I have the exact address of the property I want to rent? You don't give it on your website! up
Villas du Monde / Villas Worldwide cannot give the exact address of any properties on the website for confidentiality reasons but we can provide the google maps location on request. Also if you require we can provide the address promptly once you have booked.
There are more of us than originally planned. The property is for 6 but there are 8 of us now? up
It is not possible to accept the extra people. Unless the property description indicates that extra beds are available in which case it may be possible (in some cases for a supplement).
Does a baby count as a member of my group? up
Any baby aged under 2 years old and sleeping in a cot does not count as a party member so does not need to be taken into account when assessing the property capacity.
Where are your prices? up
The prices for each property are featured below the description. They are in euros (use the exchange rate tool to see approximately what that is in sterling, dollars etc.) and are per week (Saturday to Saturday unless specified otherwise) on an annual calendar. When the dates show a green indicator the dates are available. Red is booked. Orange is on request. If there are no dates showing then there is no availability at all for that period. Also to find the cost for the dates you require use our rental calculator : just enter your holiday dates! For those new to our website do remember to open the full property page to see all the photographs, description (7 - 15 lines), summary of what's there (washing machine, dishwasher etc), prices and individual property conditions.
Can you supply extra photographs? up
In most cases : no. There are already at least ten photographs displayed. You do need to fully open the villa page to see them all.
Are there any additional charges in addition to the property prices? up
Yes : a handling fee of 20 euros per reservation. Also cancellation insurance if you choose to take ours.
Also under each price grid details of any additional charges (usually payable locally) such as linen, cleaning etc.
Everything is very clear : there are absolutely no surprises.
What is the security deposit? up
An owner entrusts you his/her property (which can be worth hundreds of thousands of pounds). Even if it is a rental property it is normal to ask for a security deposit to cover any small breakages which may occur during your stay. Often a cash amount (for non euro zone clients) is required (generally around 500€ or equivalent) on arrival, which is returned when you leave. Otherwise only euro cheques are accepted, these are not cashed and are returned within fifteen days of departure.
How do I book? up
The easiest is to reserve online using the "I want to book this villa now" link on the villa page.
Is the online booking system secure? up
Yes absolutely. Villas du Monde / Villas Worldwide has a secure email key and payment system which is renewed each year. This is guaranteed and inviolable.
How much do I need to pay to reserve a property? up
The Villas du Monde / Villas Worldwide Early Booking Club Formula (for all reservations made up to 15th March 2016) allows you to pay 10% at the time of booking, then 40% of the remaining balance two months later, then the final balance a month before departure.
The Classic Formula of payment is 30% at the time of booking with the balance due 30 days before departure.
If you are departing less than one month before departure then you need to pay in full at the time of booking.
Please note that whatever payment method you choose your booking is subject to our terms and conditions including those applicable for cancellation.
Which payment methods do you accept? up
We accept Visa and Mastercard bank cards and most others except Diners Club and American Express. Also bank transfers but not cheques.
Can I reserve a villa and pay later? up
No. Only receipt of your booking and payment form the contract with us and us with you.
If my reservation is not possible will my card be debited? up
No, your card is NEVER debited until we have the owners/agents acceptance of the booking.
If I reserve using my bank card will the remaining balance amounts be debited automatically from the same card? up
Yes, the deductions will be made on the due dates shown on your holiday confirmation. You can of course notify us of a change of payment method at any time prior to the remaining payment dates. You can for example pay the deposit by card and the balance by bank transfer, you just need to let us know in good time.
Will you send me a holiday confirmation? up
When we have received your holiday request we will send you an email to let you know we are processing your booking and making a final check with the owner/agent that the property is indeed available. Within 48 hours you will received your holiday confirmation by email which will include the amounts and dates of the subsequent payments due, along with a copy of the booking conditions. With each payment made you will receive an update of the confirmation. If you don't receive anything please call us as soon as possible.
When will I receive the address of the property, directions and details of how to get the keys? up
When you have paid the final balance within 48 hours you will receive your arrival document which will include directions (sometimes a map), the property address (often with gps and/or google coordinates) and a local contact telephone number (usually the owner, key-holder or local agent).
What time do I need to arrive at the property? up
These details will be on your holiday confirmation. The majority of properties have Saturday as the arrival day for a minimum stay of a week (sometimes two) with an arrival time of between 16.00 and 19.00. Departure time is usually before 10.00.