BOOKING CONDITIONS
For clarity "you" and "your" means the party leader, "we", "our" and "us" means Villas
Worldwide Ltd.
BOOKING AND THE PARTY LEADER'S ROLE Up
As party leader you must be at least 18 and have consent from those detailed on the
booking allowing us to process personal information on the whole party, in accordance
with the data protection act, on the understanding the booking is made subject to these
booking conditions in conjunction with the information on our web site. You are
responsible for all payments, correspondence, documents, cancellation charges and liaison
with the rest of the party. A confirmation of booking will be issued to you once we have
received your deposit and booking form and at this point a contract between us comes into
being. The contract is subject uniquely to the laws and jurisdiction of the
United Kingdom. Upon receipt you need to check the confirmation for accuracy and let
us know of any discrepancies within 7 days of issue.
PAYMENT OF DEPOSIT AND FINAL BALANCE Up
A deposit of 20% of the villa rental must be paid to confirm a booking. If you cancel the
holiday you must pay the remainder of the full deposit. As we tailor each holiday,
higher deposits may be required for selected properties. A 3% additional charge is
applicable for all final balances paid by credit card. The holiday balance of 80%
is to be paid not less than 10 weeks prior to departure. If you book to depart
within 10 weeks of booking the full amount is required to confirm the booking.
In the event of non payment by the due date we reserve the right to treat the
holiday as cancelled by you with ensuing cancellation charges of up to 100% in
accordance with clause 8.
PRICES AND WHAT'S INCLUDED Up
The prices shown on our web site listings represent the property rental per week in
UK pounds sterling. The price is per property and is not dependant on the number of
occupants, which can be
Up to the published sleeping
capacity. No travel, car hire, holiday insurance or any other components are included
in the price.(except for some in Greece – see individual villa description for details).
-
Prices include :
All inherent utility and maintenance costs: water, electricity, gas, pool
products and gardening, but not house heating in the low season (outside July &
August) with a few exceptions (detailed on villa description). Our booking fee
and taxes are also included. In many cases linen is provided, but usually at a
supplement. Details of any local charges, local taxes and linen supplements are
shown on the notes below each property description and on your confirmation.
-
Prices do not include :
Pool heating, telephone charges (if applicable), taxes de sejour (usually 1€ per
person per day), cancellation insurance, travel, air conditioning
(unless specified), excessive utility consumption or house heating in low
season (outside July and August).
NO-SURCHARGE GARANTEE Up
The price you pay at the time of booking will not alter and we guarantee to uphold this
price regardless of any currency fluctuations. However should we decide to alter prices
shown at any time we reserve the right to do so.
ACCOMODATION USE Up
Only the number of adults and children specified on your holiday confirmation are
permitted to stay in the property. Should your party exceed the published sleeping
capacity or indeed exceed number of adults and children specified on the confirmation
you risk being refused access to the property and forfeiting your payment or having to
pay a supplementary charge at the discretion of the owner or agent.
-
Change-over day
Local communities expect certain standards of behaviour, you and your party are
required to observe them. Change-over day is Saturday with the exception of some
villas in Corsica which change-over on Sundays and Crete which change-over on
Tuesdays and Costa Brava where some change-over on Friday.
-
Arrival and departure times
You must vacate the accommodation during the morning of the day of departure
between 08.00 and 10.00 (unless otherwise stated on the property description)
to enable cleaning to be completed prior to the arrival of new guests. Your
arrival time should between 17.00 and 19.00 (unless otherwise stated on the
property description). Your arrival information which will include directions to
the property will be sent to you approximately 14 days before your holiday start
date.
-
Animals
Animals can only be accepted where their presence has been requested and accepted
in writing before the holiday. In the event of non compliance the owner reserves
the right to refuse entry to the property.
-
Swimming pools
For properties with private and shared pools, these are generally available for
use from 1 June until 30 September. For holidays beginning mid May or earlier a
supplement might be required to pay for early pool activation costs should the
owners accept to open the swimming pool. If you are travelling outside the
specified dates you must verify whether the pool will be available.
-
Cleaning
You need to leave the villa in the same state of cleanliness as you found it
when you arrived. Please be vigilant to check the property is clean on arrival
and similarly when you leave. In some instances a final cleaning charge is
required, mainly for the larger properties, this is detailed in the notes
below the property description and on your confirmation. Occasionally there are
other local charges, which are also detailed on the notes section of the villa
description and on your confirmation.
-
Pre- holiday visit
To pre-visit your property make a payment for £70 with an accompanying letter or
email stating that you wish to visit and book the property reference... (which
ever you choose) for the dates... (which ever you choose). You need to visit the
property within 7 days of receipt of payment and notification to our office.
Beyond the 7 days if you wish to book the property the £70 is deducted from the
holiday cost. If you don't book the property the payment is forfeit to cover
administrative costs. No duplicate visits are accepted.
SECURITY DEPOSITS Up
An obligatory security deposit will be required by the key-holder before you are
allowed access to the property. The key-holder has the right to refuse entry to the
property if you fail to provide the requisite deposit. The deposit will be returned
to you at the latest 10 days after your departure. Deductions will be made from the
deposit for any utility charges due or breakages, loss or damage incurred during your
stay. Security deposit amounts and payment method are detailed in the notes under each
property description and on your confirmation. We recommend that you are vigilant during
your stay and report any breakages immediately. You are entirely responsible for
returning the villa in the same condition as you found it when you arrived and must
have adequate insurance to cover any substantial breakages. Villas Worldwide, as an
intermediary, does not intervene in any way with security deposits and cannot be
held in any way responsible for matters arising from them. In the event of excess
damage or disturbance we reserve the right to terminate your stay without any recourse
or liability. Occasionally, when detailed on the villa description, credit card details
are held, with a maximum reduction specified, as further security against damages.
IF YOU CHANGE YOUR HOLIDAY Up
We will always endeavour to accommodate any changes to your booking. However there will
be a fee of £25 per change to cover additional administration costs.
IF YOU CANCEL YOUR HOLIDAY Up
In the unfortunate event that you have to cancel your booking a recorded delivery letter
or fax from the party leader will be required, once received the cancellation becomes
effective.
Cancellation % of total holiday cost according to number of days before departure
when your cancellation letter is received.
- Over 56 days Deposit only*
- 56 to 43 days 30%
- 42 to 31 days 50%
- 30 to 0 days, departure date or no show 100%
* In the event that you have paid on a low deposit scheme you will be required to pay the
balance of the full deposit. The majority of cancellations are usually covered by Travel
Insurance which you are required to take at the time of booking. Should the cancelled
holiday subsequently be resold you will be refunded in full less, if appropriate, any
reductions applied to the resale.
IF WE CHANGE OR CANCEL Up
The majority of our properties are visited at least once by us or the staff of our
sister company Villas du Monde of Paris and the descriptions produced are based on
professional supplier contracts or comprehensive owner contracts completed and signed by
the owner (which conform to local laws and the French law known as
l'arrêté du 16 Mai 1967). The descriptions are generated in good faith as accurately as
possible. Every effort is made to ensure accuracy however occasionally changes are
required and we reserve the right to make them. For the most part changes are minor.
Should we have to make a major change to your booking we will inform you as soon as
possible and offer you the following options :
- accepting the changed arrangements as offered by us, or
-
accepting another holiday option from us, of the same or closely similar
standard and price, depending on availability (refunds will be made if the
new option is cheaper), or
- cancelling, whereby you will be refunded promptly in full.
-
You have 7 days reflection time before booking the alternative holiday. After
the reflection period, we will book the replacement holiday for you.
-
The compensation table below is applicable for all major changes.
This standard payment will not affect your statutory or other legal rights in
particular if greater loss can be demonstrated.
- More than 56 days £0
- 55 to 43 days £25
- 42 to 29 days £50
- 28 to 15 days £75
- 14 days or less £100
The above are applicable if you carry on your booking with us, otherwise the amount is
reduced by 50%.
Force majeure
We will not pay compensation :
-
where the changes are due to war or threat of war, riots, civil strife,
terrorist activity, industrial disputes, natural disasters, fire, epidemics,
health risks, technical problems to transport beyond our control or that of our
suppliers, closure or congestion of airports, stations or ports, cancellation or
changes by carriers ceasing to operate, severe weather conditions and similar
events outside our control.
- where we cancel because you have failed to make payments on a due date.
- to clients who have booked a special offer or late availability holiday.
Very rarely, we may be forced by 'force majeure' to curtail your holiday after the
departure but, before your planned return date. This is extremely unlikely but if this
situation does occur, we will not make any refunds (unless we receive refunds from our
suppliers), pay compensation or meet any costs or expenses you incur as a result.
IF YOU HAVE A COMPLAINT Up
If you have a substantial complaint regarding the quality of your holiday accommodation
please notify us by telephone within 72 hours of your arrival followed by an email or
letter detailing your complaint as soon as possible. This 72 hour deadline is designed
to enable the company to mitigate the claim and avoid disappointment - which is why we
ask you to respect it. Failure to notify in the 72 hours does not affect your rights
in any way but we will require your complaint in writing and we recommend that you use
the recorded delivery system. For less important matters we are always available to
help at any time and serve you as intermediary on behalf of the owner or supplier. Your
contract with us is subject to the exclusive laws and jurisdiction of the Courts
of the United Kingdom alone.
INSURANCE Up
Travel insurance is vital and it is a condition of booking that you and your party take
out adequate cover at the time of booking. You must ensure that the insurance is
sufficient for this type of holiday and covers all the activities you intend to
undertake. The policy will need to cover the costs resulting from the inability to
travel through illness or death of yourself or close relatives, loss of baggage,
repatriation in the event of illness, breakages plus other benefits. It is a
requirement that the costs potentially arising from these conditions are covered by
the insurance.
OUR LIABILITY Up
We accept responsibility for ensuring that the property supplied is as described on our
web site www.world-villa.co.uk and to a reasonable standard except where we have been
supplied with inaccurate information by an owner or supplier. We accept no liability
for personal injury, illness or death as set out in the next paragraph. Our acceptance
of liability is subject to "force majeure" as described in clause 9 and other terms
of these booking conditions. We will not be liable where any failure to perform or
improper performance was due to :
- The act(s) and/or omission of the person(s) affected or,
-
Those of a third party not connected with the provision of your holiday and
which we were unforeseeable or unavoidable or;
-
An event which either ourselves or the supplier of the service(s) in question
could not have foreseen or avoided even with all due care. Please note that we
cannot accept liability for any damage, loss, expense or any sum(s) of any
description which :
On the basis of the information given by us to you concerning your booking prior to our accepting
it, we could have foreseen you would suffer or incur if we breached our contract with you or;
(ii) Did not result from a breach of contract or other fault by ourselves or where we are
responsible for them, our suppliers. Additionally we cannot accept liability
for any business loss. If you or any member of your party suffers illness, personal injury
or death during the period of their holiday as a result of an activity which does not form part
of your holiday arrangements, we will provide you with all reasonable assistance.
PASSPORTS AND VISAS Up
For citizens not travelling on a passport issued by a member of the European Union it is possible that
a visa is required. It is the responsibility of the party leader to confirm that all members of the
party have valid passports and, where necessary, valid entry visa.
DATA PROTECTION Up
All data you provide is secure and your privacy duly respected. Our data protection and privacy policy
is incorporated into these booking conditions below.
BONDING Up
In accordance with "The Package Travel, Package Tours Regulations 1992" all passengers booking with
Villas Worldwide Limited are fully insured for the initial deposit and subsequently the balance of
all monies paid to us, including repatriation if required, arising from the cancellation or curtailment
of your travel arrangements due to the insolvency of Villas's Worldwide Limited.
A certificate detailing this cover will be given to each and every passenger as evidence of cover.
Please ensure that you have been given the appropriate certificate(s) at the time of booking.
This insurance has been arranged by Towergate Chapman Stevens through igi Insurance Company Limited.
DATA PROTECTION POLICY
This is the data protection policy of Villas Worldwide Limited, Fell View Cottage, Garrs End Lane,
Grassington, Skipton, BD23 5BB. This policy forms an integral part of the booking conditions featured
on our web site.
a) Your data and what we do with it
By various means we collect your personally identifiable information (data) and hold
it in order to provide our advertised services. Your data is not given to any parties
unconnected with this function.
b) Booking data
We hold the information provided on your booking form including names, the party
leaders home and email address, card details and ensuing receipts if paying by card.
Booking details are held securely by us for 6 years as a statutory requirement.
c) Data issued to suppliers
In order to conclude your booking we pass a limited amount of your information to our
owners, agents and suppliers, this is usually the party leader name, the number in the
party, details of infants and any pertinent details such as mobility issues. In some
instances your mobile phone details are provided so that local agents can contact you
if required.
d) Registered for updates
If you have registered for updates of special offers, news and information regarding
Villas Worldwide then your email, contact details and any other pertinent information
will be retained on our data base. From time to time we will email or post information to
you. Should you wish this activity to cease select the stop option on the email sent or
contact us to request cessation of postal mailings. Our aim is to inform you not to
annoy you.
e) Banking and financial data
Data may be shared with our bank to ensure that no double payments are made to you,
where applicable, in the event of insolvency. This includes the bank, its authorised
agents and/or sub-contractors, and/or any member of the banks group including the credit
card processing division.
Occasionally we may share or exchange data with other organisation or companies
(including our bank) for the purpose of fraud prevention and the reduction of credit
risk. This may involve us or the aforementioned organisations transferring data outside
of the European Economic Area where the same levels of data protection may not be
available.