|
|
|
|
|
|
|
|
|
|
|
|
|
Villas Worldwide Limited
Fell View Cottage,
Garrs End Lane,
Grassington,
Skipton,
North Yorkshire,
BD23 5BB
UK
Tel. : 01756 751777
Fax : 056 0075 6030
|
|
|
|
|
| For clarity "you" and "your" means the party leader, "we",
"our" and "us" means Villas Worldwide Ltd.
|
BOOKING AND THE PARTY LEADER'S ROLE 
As party leader you must be at least 18 and have consent from those detailed on
the booking allowing us to process personal information on the whole party, in
accordance with the data protection act, on the understanding the booking is
made subject to these booking conditions in conjunction with the information on
our web site. You are responsible for all payments, correspondence, documents,
cancellation charges and liaison with the rest of the party. A confirmation of
booking will be issued to you once we have received your deposit and booking
form and at this point a contract between us comes into being. The contract is
subject uniquely to the laws and jurisdiction of the United Kingdom. Upon
receipt you need to check the confirmation for accuracy and let us know of any
discrepancies within 7 days of issue.
PAYMENT OF DEPOSIT AND FINAL BALANCE
A deposit of 25% of the villa rental must be paid to confirm a booking. If you cancel the
holiday you must pay the remainder of the full deposit. If paying by card i.e.
credit, debit or switch card you will need to contact us with your card details
each time a payment is due as we are obliged to destroy your details after each
payment is made. As we tailor each holiday, higher deposits may be required for
selected properties. A 2.5% additional charge is applicable for all final
balances paid by credit card. The holiday balance of 75% is to be paid not less
than 10 weeks prior to departure. If you book to depart within 10 weeks of
booking the full amount is required to confirm the booking. In the event of non
payment by the due date we reserve the right to treat the holiday as cancelled
by you with ensuing cancellation charges of up to 100% in accordance with
clause 8.
PRICES AND WHAT'S INCLUDED
The prices shown on our web site listings represent the property rental per
week in UK pounds sterling. The price is per property and is not dependant on
the number of occupants, which can be up to the published sleeping capacity. No
travel, car hire, holiday insurance or any other components are included in the
price.
a) Prices include:
All inherent utility and maintenance costs: water, electricity, gas, pool
products and gardening, but not house heating in the low season (outside July
& August). Our booking fee and taxes are also included. In many cases linen
is provided, but usually at a supplement. Details of any local charges, local
taxes and linen supplements are shown on the notes below each property
description and on your confirmation.
b) Prices do not include:
Pool heating, telephone charges (if applicable), taxes de sejour (usually 1€
per person per day), cancellation insurance, travel, air conditioning (unless
specified), excessive utility consumption or house heating in low season
(outside July and August).
NO-SURCHARGE GARANTEE
The price you pay at the time of booking will not alter and we guarantee to
uphold this price regardless of any currency fluctuations. However should we
decide to alter prices shown at any time we reserve the right to do so.
ACCOMODATION USE
Only the number of adults and children specified on your holiday confirmation
are permitted to stay in the property. Should your party exceed the published
sleeping capacity or indeed exceed number of adults and children specified on
the confirmation you risk being refused access to the property and forfeiting
your payment or having to pay a supplementary charge at the discretion of the
owner or agent.
a) Change-over day
Local communities expect certain standards of behaviour, you and your party are
required to observe them. Change-over day is Saturday with the exception of
some villas in Corsica which change-over on Sundays and Crete which change-over
on Tuesdays..
b) Arrival and departure times
You must vacate the accommodation during the morning of the day of departure
between 08.00 and 10.00 (unless otherwise stated on the property description)
to enable cleaning to be completed prior to the arrival of new guests. Your
arrival time should between 17.00 and 19.00 (unless otherwise stated on the
property description). Your arrival information which will include directions
to the property will be sent to you approximately 14 days before your holiday
start date.
c) Animals
Animals can only be accepted where their presence has been requested and
accepted in writing before the holiday. In the event of non compliance the
owner reserves the right to refuse entry to the property.
d) Swimming pools
For properties with private and shared pools, these are generally available for
use from 1 June until 30 September. For holidays beginning mid May or earlier a
supplement might be required to pay for early pool activation costs should the
owners accept to open the swimming pool. If you are travelling outside the
specified dates you must verify whether the pool will be available.
e) Cleaning
You need to leave the villa in the same state of cleanliness as you found it
when you arrived. Please be vigilant to check the property is clean on arrival
and similarly when you leave. In some instances a final cleaning charge is
required, mainly for the larger properties, this is detailed in the notes below
the property description and on your confirmation. Occasionally there are other
local charges, which are also detailed on the notes section of the villa
description and on your confirmation.
f) Pre- holiday visit
To pre-visit your property make a payment for £70 with an accompanying letter
or email stating that you wish to visit and book the property reference
…….(which ever you choose) for the dates…….. (which ever you choose). You need
to visit the property within 7 days of receipt of payment and notification to
our office. Beyond the 7 days if you wish to book the property the £70 is
deducted from the holiday cost. If you don't book the property the payment is
forfeit to cover administrative costs. No duplicate visits are accepted.
SECURITY DEPOSITS
An obligatory security deposit will be required by the key-holder before you
are allowed access to the property. The key-holder has the right to refuse
entry to the property if you fail to provide the requisite deposit. The deposit
will be returned to you at the latest 10 days after your departure. Deductions
will be made from the deposit for any utility charges due or breakages, loss or
damage incurred during your stay. Security deposit amounts and payment method
are detailed in the notes under each property description and on your
confirmation. We recommend that you are vigilant during your stay and report
any breakages immediately. You are entirely responsible for returning the villa
in the same condition as you found it when you arrived and must have adequate
insurance to cover any substantial breakages. Villas Worldwide, as an
intermediary, does not intervene in any way with security deposits and cannot
be held in any way responsible for matters arising from them. In the event of
excess damage or disturbance we reserve the right to terminate your stay
without any recourse or liability.
IF YOU CHANGE YOUR HOLIDAY
We will always endeavour to accommodate any changes to your booking. However
there will be a fee of £25 per change to cover additional administration costs.
IF YOU CANCEL YOUR HOLIDAY
In the unfortunate event that you have to cancel your booking a recorded
delivery letter or fax from the party leader will be required, once received
the cancellation becomes effective.
Cancellation charges born by you are detailed below:
-
Number of days before Cancellation
-
departure when your amount as
-
cancellation letter a % of total
-
is received: holiday cost
-
Over 56 days Deposit only*
-
56 to 43 days 30%
-
42 to 31 days 50%
-
30 to 0 days, departure date or no show 100%
* In the event that you have paid on a low deposit scheme you will be
required to pay the balance of the full deposit. The majority of cancellations
are usually covered by Travel Insurance which you are required to take at the
time of booking. Should the cancelled holiday subsequently be resold you will
be refunded in full less, if appropriate, any reductions applied to the resale.
IF WE CHANGE OR CANCEL
The majority of our properties are visited at least once by us or the staff of
our sister company Villas du Monde of Paris and the descriptions produced are
based on professional supplier contracts or comprehensive owner contracts
completed and signed by the owner (which conform to local laws and the French
law known as l'arrêté du 16 Mai 1967). The descriptions are generated in good
faith as accurately as possible. Every effort is made to ensure accuracy
however occasionally changes are required and we reserve the right to make
them. For the most part changes are minor. Should we have to make a major
change to your booking we will inform you as soon as possible and offer you the
following options:
a. accepting the changed arrangements as offered by us, or
b. accepting another holiday option from us, of the same or closely similar
standard and price, depending on availability (refunds will be made if the new
option is cheaper), or
c. cancelling, whereby you will be refunded promptly in full.
d. You have 7 days reflection time before booking the alternative holiday.
After the reflection period, we will book the replacement holiday for you.
e. The compensation table below is applicable for all major changes. This
standard payment will not affect your statutory or other legal rights in
particular if greater loss can be demonstrated.
-
Period of notification pre- Compensation
-
departure within which per week
-
a major change or
-
booking cancellation is notified to you:
-
More than 56 days £0
-
55 to 43 days £25
-
42 to 29 days £50
-
28 to 15 days £75
-
14 days or less £100
The above are applicable if you carry on your booking with us, otherwise the
amount is reduced by 50%.
Force majeure
We will not pay compensation:
1. where the changes are due to war or threat of war, riots, civil strife,
terrorist activity, industrial disputes, natural disasters, fire, epidemics,
health risks, technical problems to transport beyond our control or that of our
suppliers, closure or congestion of airports, stations or ports, cancellation
or changes by carriers ceasing to operate, severe weather conditions and
similar events outside our control.
2. where we cancel because you have failed to make payments on a due date.
3. to clients who have booked a special offer or late availability holiday.
Very rarely, we may be forced by 'force majeure' to curtail your holiday after
the departure but, before your planned return date. This is extremely unlikely
but if this situation does occur, we will not make any refunds (unless we
receive refunds from our suppliers), pay compensation or meet any costs or
expenses you incur as a result.
IF YOU HAVE A COMPLAINT
If you have a substantial complaint regarding the quality of your holiday
accommodation please notify us by telephone within 72 hours of your arrival
followed by an email or letter detailing your complaint as soon as possible.
This 72 hour deadline is designed to enable the company to mitigate the claim
and avoid disappointment - which is why we ask you to respect it. Failure to
notify in the 72 hours does not affect your rights in any way but we will
require your complaint in writing and we recommend that you use the recorded
delivery system. For less important matters we are always available to help at
any time and serve you as intermediary on behalf of the owner or supplier. Your
contract with us is subject to the exclusive laws and jurisdiction of the
Courts of the United Kingdom alone.
INSURANCE
Travel insurance is vital and it is a condition of booking that you and your
party take out adequate cover at the time of booking. You must ensure that the
insurance is sufficient for this type of holiday and covers all the activities
you intend to undertake. The policy will need to cover the costs resulting from
the inability to travel through illness or death of yourself or close
relatives, loss of baggage, repatriation in the event of illness, breakages
plus other benefits. It is a requirement that the costs potentially arising
from these conditions are covered by the insurance.
OUR LIABILITY
We accept responsibility for ensuring that the property supplied is as
described on our web site www.world-villa.co.uk and to a reasonable standard
except where we have been supplied with inaccurate information by an owner or
supplier. We accept no liability for personal injury, illness or death as set
out in the next paragraph. Our acceptance of liability is subject to "force
majeure" as described in clause 9 and other terms of these booking conditions.
We will not be liable where any failure to perform or improper performance was
due to:
(a) The act(s) and/or omission of the person(s) affected or,
(b) Those of a third party not connected with the provision of your holiday and
which we were unforeseeable or unavoidable or;
(c) An event which either ourselves or the supplier of the service(s) in
question could not have foreseen or avoided even with all due care. Please note
that we cannot accept liability for any damage, loss, expense or any sum(s) of
any description which:
f. On the basis of the information given by us to you concerning your booking
prior to our accepting it, we could have foreseen you would suffer or incur if
we breached our contract with you or; (ii) Did not result from a breach of
contract or other fault by ourselves or where we are responsible for them, our
suppliers. Additionally we cannot accept liability for any business loss. If
you or any member of your party suffers illness, personal injury or death
during the period of their holiday as a result of an activity which does not
form part of your holiday arrangements, we will provide you with all reasonable
assistance.
PASSPORTS AND VISAS
For citizens not travelling on a passport issued by a member of the European
Union it is possible that a visa is required. It is the responsibility of the
party leader to confirm that all members of the party have valid passports and,
where necessary, valid entry visa.
DATA PROTECTION
All data you provide is secure and your privacy duly respected. Our data
protection and privacy policy is incorporated into these booking conditions
below.
Bonding
In accordance with "The Package
Travel, Package Tours Regulations 1992" all passengers booking with Villas
Worldwide Limited are fully insured for the initial deposit and subsequently
the balance of all monies paid to us, including repatriation if required,
arising from the cancellation or curtailment of your travel arrangements due to
the insolvency of Villas's Worldwide Limited.
A certificate detailing this
cover will be given to each and every passenger as evidence of cover. Please
ensure that you have been given the appropriate certificate(s) at the time of
booking.
This insurance has been arranged by Towergate Chapman Stevens through
igi Insurance Company Limited.
|
|
|
|
This is the data protection policy of Villas Worldwide Limited, Croft House, 1
Chapel Croft, Grassington, Skipton, BD23 5BW. This policy forms an integral
part of the booking conditions featured on our web site.
a) Your data and what we do with it
By various means we collect your personally identifiable information (data) and
hold it in order to provide our advertised services. Your data is not given to
any parties unconnected with this function.
b) Booking data
We hold the information provided on your booking form including names, the
party leaders home and email address, card details and ensuing receipts if
paying by card. Booking details are held securely by us for 6 years as a
statutory requirement.
c) Data issued to suppliers
In order to conclude your booking we pass a limited amount of your information
to our owners, agents and suppliers, this is usually the party leader name, the
number in the party, details of infants and any pertinent details such as
mobility issues. In some instances your mobile phone details are provided so
that local agents can contact you if required.
d) Registered for updates
If you have registered for updates of special offers, news and information
regarding Villas Worldwide then your email, contact details and any other
pertinent information will be retained on our data base. From time to time we
will email or post information to you. Should you wish this activity to cease
select the stop option on the email sent or contact us to request cessation of
postal mailings. Our aim is to inform you not to annoy you.
e) Banking and financial data
Data may be shared with our bank to ensure that no double payments are made to
you, where applicable, in the event of insolvency. This includes the bank, its
authorised agents and/or sub-contractors, and/or any member of the banks group
including the credit card processing division.
Occasionally we may share or exchange data with other organisation or companies
(including our bank) for the purpose of fraud prevention and the reduction of
credit risk. This may involve us or the aforementioned organisations
transferring data outside of the European Economic Area where the same levels
of data protection may not be available.
|
|
|
|
|
|
|
|
|
|
|
|
Holiday villas – news and celebrity gossip
|
07/07/2008 - Euro stars head for Sardinia : After a long season in the premiership and a thrilling European championship the top professional footballers are enjoying relaxing holidays and Sardinia is one of the destinations of choice.
|
|
|